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Muhammad Adil Rehman
Manger Contact Center and Support
CPLC Governor House - Karachi, Pakistan
概要
I am a seasoned customer relation ship and Call Center Operations management professional with over 8 years of ,Customer relationship management ,customer Service and BPO Operations management experience.
I have been part of several new contact center start ups and have been responsible for the development, implementation, and management of policies, procedures, work flows, and strategies. My expertise is in the designing and implementation of the relates QA procedures , optimization of
工作经历
Manger Contact Center and Support
CPLC Governor House
Jan 2015
- Oct 2016
| Karachi, Pakistan
Manager Incharge
Apr 2011
- Apr 2013
| Karachi, Pakistan
Manger Operations
AraCon Systems (Pvt) Ltd
Aug 2008
- Aug 2010
| Lahore, Pakistan
Manager Call Center/BPO
World Wide Resources Pvt Ltd
May 2005
- Jun 2008
| Karachi, Pakistan
学历
Institute of Business & Technology BIZTEK
硕士,
,
MBA
2007
技能
熟练
12+ months
熟练
Account Mapping
熟练
Accounts Managment Skills
熟练
Amin Management
初学者
Barter
熟练
Client Acquisition Skills
熟练
Client Aquisition
熟练
Cluster Sales
熟练
Commission Structures
熟练
Corporate IT
熟练
Corporate - Procurement / Administration Departmen
熟练
Corporate Finance Handling
熟练
Corporate HR Department
熟练
Customer Analysis
熟练
Deal Qualification
熟练
Development Development
熟练
Direct ales
中级
Distributors
熟练
Equity Loans
熟练
Establishing Strategic Partnerships
熟练
Evaluating Risk
熟练
Event Marketing Strategies
熟练
Executive Presentation Skills
熟练
Export Development
熟练
Fluent in English
熟练
Global Business Development
中级
Go-to-Market Strategy
中级
GoldMine
中级
Government
熟练
h Operations Management
熟练
Handling Assignments
熟练
High Networth Individuals
熟练
Import Operations Handling
熟练
Individuals / Consumers
熟练
Influential Communicator
初学者
Institutional Selling
熟练
International Business Exposure
初学者
Inventory Planning Skills
熟练
Key Account Management
熟练
Lead in
熟练
Leading Diverse Teams
中级
Lex
中级
Live Demo
熟练
Loans Mortgage
熟练
Managing Large Teams =
熟练
Managing Midsize Teams - 5 to 20 People
熟练
Mobile Services Management
熟练
Nimble
初学者
Oracle Knwoledge
中级
Out-licensing
